The NETSOL Client Services Analyst will help analyze, troubleshoot, and in some cases resolve basic issues in the NETSOL Application including Ticket login tools.

This individual will be engaged in aggressive hands on learning of the NETSOL product, interoperability opportunities to deliver top quality client relationship management. Responsibilities include client communication, application training, Incident Management, first tier maintenance support.

Handle customer communication (phone and email) in order to analyze and resolve client issues, provide training, handle and escalate complaints. Serve as focal point of contact for client management, and issue escalation. Provide operational guidance as and when required. Adherence to standard operating procedures, company policies and guidelines.

Requirement:

  • Bachelors/Masters in Business, IT or both (Foreign MBIT or BBIT Degree preferred).
  • 2-3 year’s customer support or Helpdesk support experience in an IT company desired.
  • Exceptional engagement and communication skills.
  • People friendly, disciplined, organized and dedicated.
  • Proven ability in managing and fostering relationships.
  • Attention to detail and ability to participate in overall customer relationship management activities.

نوکری کی تفصیلات

کل عہدے:
3 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
NetSol Financial Suite
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
اپریل ۰۱, ۲۰۱۸
تاریخِ اِشاعت:
فروری ۱۲, ۲۰۱۸

NetSol Technologies Limited

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - لاہور

We have been designing and engineering innovative solutions to power the global asset finance and leasing industry, including blue-chip organizations and Fortune 500 companies, to greater heights for as long as we have been in business, by streamlining their operations and enabling them to find their competitive edge. We have proudly been serving the world’s top asset finance and leasing companies with smart software technology for over four decades. The global NETSOL team, of over 1300 people, takes pride in ensuring that our customers benefit from our extensive knowledge base and keen industry insights and trends that are affecting today’s asset finance and leasing space. Our end-to-end product solutions have been powering retail and wholesale finance and leasing operations for more than 200 partners worldwide. With over $200B+ assets managed globally, 300+ successful implementations, and 25,000+ users globally, all while maintaining its 100% implementation success rate, NETSOL maintains its position as the leading solution provider to the North American finance and leasing industry. NETSOL has global offices in North America, Europe, and the Asia Pacific. NETSOL’s scalable solutions empower clients to effectively manage their complex multi-site and multi-currency operations and enable them to thrive in hyper-competitive markets globally.

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