یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Representative

Myhomestyle

فیصل آباد ، پاکستان

درخواست بھیجیں

جون ۲۵, ۲۰۲۴ شائع ہوئی 482 نے دیکھا

PKR. 25,000 - 30,000/Month

Basic Salary (25k to 30K) Plus Additional Monthly Incentive

Responsibilities:

Respond to customer inquiries and concerns on social media platforms (Facebook, Twitter, Instagram, etc.) in a timely and professional manner.
Provide accurate and helpful information to resolve customer issues and answer questions.
Investigate and resolve customer complaints and concerns fairly and transparently.
Escalate complex issues to senior support teams or other departments as needed.
Monitor and report on social media customer support metrics (e.g., response rates, resolution rates, customer satisfaction).
Stay up-to-date with product knowledge and company information to provide informed support.
Collaborate with internal teams (e.g., marketing, sales, product) to resolve customer issues and improve overall customer experience.
Maintain a positive and professional tone in all social media interactions.
Meet or exceed customer support performance targets (e.g., first response time, resolution rate, customer satisfaction).
Continuously improve knowledge of company products, services, and policies.
Participate in training and development programs to enhance customer support skills.

Requirements:

Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong knowledge of social media platforms and their features.
Empathy and understanding of customer needs and concerns.
Ability to maintain confidentiality and handle sensitive customer information.
High school diploma or equivalent required.

Working Hours: 9:00 AM to 6:00 PM

مہارتیں

Social Media Measurement Active Reports Problem Analysis Listening to Customers

نوکری کی تفصیلات

صنعت:

E-Commerce / E- Business

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

نوکری کا مقام:

Jaranwala Road, فیصل آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

غیر تجربہ کار

اس سے پہلے درخواست دیجیۓ:

جولائی ۲٦, ۲۰۲۴

تاریخِ اِشاعت:

جون ۲۵, ۲۰۲۴

Myhomestyle

E-Commerce / E- Business · 51-100 ملازمین - فیصل آباد

پیروی کریں

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تمام دیکھیں

آپ کس کو جانتے ہیں، لاگ ان کر کے معلوم کریں Myhomestyle

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