Collection / Default Call Center Officer

Mobilink Bank

۱۱ گھنٹے پہلے شائع ہوئی 138 نے دیکھا Report Job

PKR. 60,000 - 80,000/Month

Department: Business Banking

Reports To: Manager Collection & Default Call Center

Job Grade: OG-I/ OG-II

Total Positions: 20

Job Location: Head Office, Islamabad

What is Collection & Default Call Center Officer -MMBL?

The Outbound Call Center Officer for the Collections & Default team will be responsible for initiating proactive outbound calls to customers who have due current or defaulted on loans. This role focuses on current & debt recovery through customer engagement, offering payment solutions, and negotiating new terms while maintaining a professional relationship with the customers. The Officer plays a key role in reducing delinquency rates and ensuring adherence to the bank's collections policies, legal requirements, and customer service standards.

What Collection & Default Call Center Officer -MMBL Does?

Make proactive outbound calls to customers with current due, overdue loans, telephonic follow-up on payment obligations through feasible options.
Command on use of dialers, CRM systems, or manually dial accounts in current due & default to initiate collection efforts.ep a professional and polite tone while engaging with customers to maintain good customer relationships.
Responsible to handle customer disputes, escalate unresolved cases / complaints and objections regarding payments, loan amounts, or terms, resolving issues within the scope of the role. Assist the field C&D team to meet/ exceed the target by confirming customer commitments.
Educate customers on the importance of making timely payments and the consequences of continued default, including possible penalties or legal action.

Explain loan terms, outstanding balances, fees, and other charges clearly and professionally to ensure customers fully understand their obligations.

Record all outbound calls, agreements, and follow-up actions in the bank's system.
Maintain accurate and up-to-date records of customer payment statuses and promised payment schedules.
Provide daily/weekly reports on collection activities, successes, and pending cases to the line manager.

Analyze customer data to identify patterns or trends that could improve the collection process.

Bank may assign any other related task from time to time

What are we looking for and what does it require to be Collection & Default Call Center Officer ?

Minimum Bachelor's degree. Degree in Finance, Business, or related field is preferred

Previous experience in outbound collections, customer service, or telemarketing is preferred.
Experience in microfinance, banking, or debt recovery is a plus.

About MMBL

Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL ?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.

مہارتیں

Bank Reconciliation Sales Management Customer Interaction Management

نوکری کی تفصیلات

صنعت:

بینکنگ / مالیاتی خدمات

شعبہِ افعال:

اکاؤنٹس ، فنانس اینڈ فنانشل سروسز کی

کل عہدے:

20 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Business Banking

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

1 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۲۵, ۲۰۲۴

تاریخِ اِشاعت:

دسمبر ۲۰, ۲۰۲۴

Mobilink Bank

بینکنگ / مالیاتی خدمات · 1001-1500 ملازمین - اسلام آباد

پیروی کریں

Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.