یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Manager Passenger Services

To actively be part of a dynamic team in the day-to-day running of Menzies RAS at Islamabad.Your duties will include coordinating and allocating staff and resources to fulfil our service standards for our customer airlines.You will be responsible for ensuring that our ground handling is delivered safely, on time and consistently in line with the services level agreements set for both on time and station performance.You will be responsible for leading a team of Passenger Service Team.

Main Accountabilities and Duties:

Manage and develop the consistent process for effective utilisation of staff.
Minimise staff turnover and sickness through effective management systems.
Deliver regular team briefings
To ensure consistent comprehensive practices are in place for management of all aspects of the company handbook e.g. disciplinary, absence and grievances
Ensure all staff are fully updated and informed of all operational issues, company updates and station operational notices
Ensure that all staff are fully trained in line with our Airline operating procedures and comply with government and industry directives.
To ensure all passengers are kept updated and informed during any delay or disruption.
To ensure all passengers requiring assistance are dealt with in an efficient and professional way.
Accountable to meet all on time performance targets set by the Airline.
To monitor content, timing, clarity and consistency of passenger announcements.
To ensure check-in queues and check-in times are kept to a minimum, in line with the SLA’s and that it is monitored for continual improvements.
Conducting staff performance and probationary reviews in line with Company Policies and Procedures
Safeguard the health, safety and welfare of staff, customers and other visitors in compliance with the Company’s Health and Safety Policy.
Ensure that all staff fully understand that safety is the number one priority for the company
Create and sustain a safe working environment and culture.
Continually challenge existing practices to create improvements in all areas.
Ensuring that daily audits take place in all areas of the operation including but not limited to:
Service level agreements
Product delivery
Safety/equipment
Uniform standards
Customer service delivery
To manage immigration violations through training, process and investigation to reduce cost.
Increase excess baggage and other ancillary revenues.
Manage any day to day operation incidents- disruption management.
To ensure continuous reduction in overtime costs.
Build good working relationships with third party providers and other stakeholders which include Immigration, PCAA and others.
In the event of an emergency provide effective leadership throughout the operation, ensure all staff are fully briefed of their responsibilities during such an event.
To lead by example, strictly following correct airline and company procedures, demonstrating excellent customer service skills and promoting safe work practices.
Ensure all company and airlines trainings are completed on-time for yourself and your team.
Report all related delays during shift, giving full and accurate details.
Engage with MORSE and follow the code of principles.
Any other reasonable duty as requested.
Fully comply with all Company policies including.
Health and Safety
Training
Equal Opportunities
Harassment
Data Protection
IT and Social Networking

Key Skills, Qualifications and Experience:

Must be able to demonstrate supervisory experience in a customer service role
Experience of ground handling practices including a detailed knowledge of Passenger Services
A minimum of 5 years management / supervisory experience in the Passenger Services environment.
Excellent people and communication skills
Excellent leadership skills
Ability to communicate successfully at all levels, whilst leading and motivating a growing workforce
A track record of delivering against key performance targets
Ability to drive through policies and procedures

مہارتیں

Leadership Skills Communication Skills Customer Satisfaction Management Analytical Skills

نوکری کی تفصیلات

صنعت:

ہوابازی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

5 سال (Experience of ground handling practices including a detailed knowledge of Passenger Services. Must be able to demonstrate supervisory experience in a customer service role.)

اس سے پہلے درخواست دیجیۓ:

ستمبر ۰۷, ۲۰۲۴

تاریخِ اِشاعت:

اگست ۰٦, ۲۰۲۴

MENZIES-RAS Pvt Ltd

ہوابازی · 2001-2500 ملازمین - اسلام آباد

پیروی کریں

Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.