Customer Support Agent

The Customer Support Agent at KIHO Store plays a crucial role in ensuring customer satisfaction and maintaining a positive brand image. This position involves direct communication with customers via various channels, including phone calls, emails, and social media, to address inquiries and resolve issues effectively. The agent must demonstrate exceptional communication skills, attention to detail, and a strong customer-centric approach.

Working in a dynamic environment located in Gulshan-e-Iqbal, Karachi, the role requires a commitment to delivering outstanding service during standard office hours from 10:00 AM to 08:00 PM. Although this position does not involve team management, collaboration with other departments is essential to enhance the customer experience and streamline processes. The ideal candidate will bring at least one year of relevant experience in customer support and proficiency in CRM software, coupled with strong data entry skills.

The ability to multitask and adapt to various situations is vital for successfully managing customer inquiries and providing timely resolutions. KIHO Store offers a competitive starting salary of 25,000 PKR to 35,000 PKR, which is negotiable based on the candidate's experience. We are looking for individuals who are not only detail-oriented but also possess a genuine passion for supporting customers and creating memorable service experiences.

Responsibilities

Respond promptly and professionally to customer inquiries through phone, email, and social media.
Utilize CRM software to manage customer interactions and maintain detailed records of inquiries and resolutions.
Process customer orders accurately and efficiently, ensuring timely updates and confirmations.
Handle complaints and provide effective solutions to enhance customer satisfaction.
Engage with customers across social media platforms to provide assistance and promote brand loyalty.
Assist in the development of FAQs and help center articles to improve self-service options for customers.
Collaborate with team members to identify patterns in inquiries and suggest improvements to processes.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Gather feedback from customers to understand their needs and inform product or service improvements.
Participate in training and professional development opportunities to enhance customer service skills.