یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative

Hope Tech

فیصل آباد ، پاکستان

درخواست بھیجیں

مارچ ۰۴, ۲۰۲۴ شائع ہوئی 379 نے دیکھا

As a Customer Service Executive, you will be the primary point of contact for our valued customers, ensuring an exceptional experience throughout their interactions with our company.

Responsibilities:

Customer Interaction:

Handle incoming customer inquiries through various channels, including phone, email, and live chat.
Provide prompt and accurate information to customers regarding products, services, and policies.
Address and resolve customer concerns, complaints, and issues in a professional and empathetic manner.

Order Processing:

Assist customers in placing orders, tracking shipments, and managing returns or exchanges.
Collaborate with other departments to ensure efficient order fulfillment and delivery.

Communication:

Communicate effectively with customers to build and maintain positive relationships.
Work closely with the sales and marketing teams to convey customer feedback and insights.

Product Knowledge:

Stay updated on product features, specifications, and promotions to provide accurate information to customers.
Assist in educating customers about the benefits and uses of our products.

Problem Resolution:

Troubleshoot and resolve customer issues promptly and effectively, escalating when necessary.
Collaborate with internal teams to address recurring problems and implement proactive solutions.

Documentation:

Maintain detailed and accurate records of customer interactions and transactions.
Utilize customer relationship management (CRM) tools for efficient data management.

Continuous Improvement:

Provide feedback on processes and suggest improvements to enhance the overall customer experience.
Stay informed about industry trends and customer service best practices.

Qualifications:

Previous experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-centric approach.
Proficient in using MS Office & Shopify.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Empathy and patience in dealing with customer inquiries and concerns.