We are seeking a motivated, detail-oriented individual to join our hotel company as a Reservations Agent.

As part of our team, you answer phones and emails, assisting customers in booking suitable reservations at one of our various properties.

You accurately record customer information, including payment information, and advise customers on available upgrades or specials that may enhance their experience with us.

You help customers in altering or canceling reservations, as necessary.

Our ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail.

Reservations Agent Duties and Responsibilities

  • Answer phones and assist customers in making, altering, or canceling reservations
  • Respond to emails with reservation information, confirmations, and additional details
  • Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
  • Answer questions regarding rooms, facilities, rates, and events
  • Accurately record customer information and charge credit cards upon successful reservations

Reservations Agent Requirements and Qualifications

  • High school diploma or GED certificate
  • Excellent phone etiquette and verbal communication skills
  • Strong computer proficiency and email communication skills
  • Attention to detail and the ability to resolve customer issues

مخصوص کام

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نوکری کی تفصیلات

کل عہدے:
2 آسامیاں
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال
اس سے پہلے درخواست دیجیۓ:
مئی ۳۱, ۲۰۲۳
تاریخِ اِشاعت:
مئی ۰۲, ۲۰۲۳

Highland Country Club & Resorts

مہمان نوازی · 51-100 ملازمین - اسلام آباد

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