Branch Operations Manager

You will be responsible for all operational activities of the Branch whilst ensuring a high level of customer service and compliance with SOP and SBP’s statutory, Prudential, and regulatory requirements, to facilitate customer transactions and add value to the strategic objectives of the Bank.   

• Act as a second in command of the branch by assisting BM in running branch functions smoothly
• Ensure all processes are followed as per Branch Operations, Foreign exchange manuals & KYC/AML policy, while ensuring Compliance and TATs are met as per Service Level Agreements between departments.
• Ensure, manage, and supervise over-the-counter services in the branch to achieve timely and accurate processing of customer
• requested transactions, while ensuring service delivery is as per the prescribed standards and SLAs between the functions of
• the bank.
• Ensure all trade operations support is managed and supervised by following procedures to ensure adherence to the bank’s risk and compliance policies. (Wherever applicable)
• Ensure that all regulatory reporting’s submitted on timely basis to avoid non-compliance at all levels.
• Supervise and ensure compliance with money laundering and terrorist financing regulations and Know Your Customer Guidelines, while regularly reviewing KYC status, and customer profiles, conduct risk assessments, and authorizing daily transactions, to ensure that the branch conducts its business following the required system/ process flow to counter money laundering and terrorist financing.
• Accountable for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions and Internal Control to effectively support the front-line of the branch
• Ensure all processes are performed as per bank policies to achieve best satisfactory audit ratings in internal, external and SBP audits
• Custodian of ATM’s PIN, Branch Security Stationery, Keys of Vault, Safe and Server room
• Overall accountability of General Banking Including Account Opening, Cash Department, Clearing Department, Remittances Department, Term Deposit, ATM Operations & Others
• Ensure the bank is not exposed to any unwarranted risk by implementing risk management and accountability at each level, particularly against money laundering.
• Coordination with branches & Head Office on matters related to Operations, Treasury, Credit Administration, Trade Finance, Finance, Administration, and Information Technology Department etc.
• Supervise Initialization and End of the Day of the banking application.
• Accountable for migration of OTC traffic to alternate channels by educating the customers and demonstrating the efficiency
• Provide guidance and recommendations to support the resolution of all customer cases to improve overall customer experience.
• Facilitate growth in business and strengthen Bank by ensuring customer satisfaction, actively participating for the retention of deposits, and identifying, and following up on cross sell leads along with the branch manager, to strengthen the liability position of the bank
• Ensure liaison with all branch stakeholders for the overall growth of business for the branch
• Responsible for ensuring all customer grievances are resolved efficiently and according to customer satisfaction
• Accountable for maintaining proper upkeep / maintenance of the branch to provide a comfortable look and feel to customers and staff.
• Management of variable cost factor pertaining to branch operations and maintaining the cost at a minimum level and within budget to ensure branch efficiency, with approval/ consent of the BM
• Lead the Branch Operations team to set individual objectives, review performance appraisals and provide on-going feedback on a formal and informal basis so that all staff are aware of what they are required to achieve and how they are performing against their objectives with mutual agreement of BM
• Implement technological and procedural changes introduced by the Head Office the department to ensure higher efficiency and better quality of service under the supervision of BM
• Responsible for any additional task assigned by the line management

Minimum qualifications:

• Minimum bachelor’s degree 

Minimum experience: 

• 5 to 7 Years of Branch Operations experience