Scope:
This core Customer Care & Contact Center position will lead a team of senior individuals (with their teams) who will manage Customer Care & Contact Center Support, Governance, Quality Assurance and Monitoring functions along with continuous striving for International Recognition Certifications. This position will directly report to Head – Customer Care & Contact Center.
Job Duties: Performance Management & Capacity Planning:
Governance & Certification:
Human Resource Development:
Admin & Budgeting Controls:
Quality Assurance Monitoring:
Requirements:
Finclude is a fintech & IT recruitment services provider company. Finclude specializes in building business, tech and risk teams for fintechs, banks and other companies building the fintech ecosystem. We work with banks, fintechs & IT companies in Pakistan and the Middle East region to build tech teams.