اگست ۱٦, ۲۰۲۴ شائع ہوئی 487 نے دیکھا
We are seeking a highly skilled and customer-focused (FEMALE ONLY) Customer Support Officer to join our team. As a Customer Support Officer, you will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring a positive customer experience. If you have excellent communication skills, a passion for helping others, and a strong problem-solving ability, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Respond to customer inquiries via phone or chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently and effectively
- Provide accurate and helpful information to customers about our products and services
- Align team to resolve Customer Complains.
- Escalate complex issues to senior team members or other departments as necessary
- Document customer interactions using our CRM software
- Stay up-to-date with product knowledge and industry developments to provide the best possible support
- Collaborate with other teams to resolve customer issues and improve overall customer experience
- Meet or exceed customer satisfaction and performance targets
Requirements:
- Must be Graduated and have good command in English Language.
- 1-2 years of experience in customer support or a related role
- Excellent communication, listening, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong customer-centric mindset and empathy for customers
- Proficiency in MS-Office
- Proficiency in Emailing.
- Ability to work collaboratively in a team environment
- Strong analytical and problem-solving skills
- Ability to meet performance targets and metrics
مہارتیں
نوکری کی تفصیلات
Fiber Beam Pvt. Ltd
WEBXS
آپ کو کس حوالے سے برتری حاصل ہے؟
ملتی جلتی نوکریاں
Customer Service Representative / Closer
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
