Qualifications:

Minimum a bachelor’s degree in Computer sciences or related technology

Certifications:

Sophos Certified

MCP (Microsoft Certified Professionals)

Experience

Minimum 1-year experience

Roles and Responsibilities

  • Diagnose and troubleshoot assigned technical issues.
  • Research, identify and implement solutions to software and hardware issues.
  • Taking ownership of customer issues reported/ assigned and seeing problems through to timely resolution.
  • Ask targeted questions from the clients to quickly understand the root of the problem.
  • Communicate with clients through a series of actions, either via phone, email, or chat, until the technical issue is resolved.
  • Provide prompt and accurate feedback to customers.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prioritize and manage several open issues simultaneously.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Properly escalate unresolved issues to appropriate internal stakeholders.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Document technical knowledge in the company’s portal.
  • Maintain jovial relationships with clients.

Skills

  • Must have proficient level English language skills.
  • Must be Proactive and hardworking.
  •  Ready to work on the night shift.

Perks and Benefits:

  • Remote Job/Work from home
  • Medical Insurance for Family
  • Quarterly and monthly Bonuses
  • Annual Eid Bonus
  • Leave Encashment
  • Project Bonus

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
5 آسامیاں
نوکری کی شفٹ:
Work from Home
نوکری کی قسم:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
Bachelors in computer Science
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
جولائی ۱۸, ۲۰۲۳
تاریخِ اِشاعت:
جون ۱۸, ۲۰۲۳

Digital Links Australia

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - اسلام آباد, کراچی, لاہور, کوئٹہ, راولپنڈی, صوابی, وہاڑی, زيارات

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