Sales Support Executive

We are seeking a dynamic and results-oriented Sales Support Executive to join our team for the Accounting and POS systems. This role combines sales-driven responsibilities with customer support activities to ensure user satisfaction, retention, and the app’s growth in the market. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to drive results.

Key Responsibilities:

Sales:

Lead Generation: Identify and engage with potential customers through various channels such as emails, calls, social media, and events.

Product Demonstrations: Showcase the app’s features and benefits through virtual or in-person presentations tailored to customer needs.

Relationship Building: Develop and maintain strong relationships with new and existing clients, encouraging renewals, upselling, and referrals.

Sales Targets: Meet or exceed monthly and quarterly sales goals by closing deals effectively and efficiently.

Collaboration: Work with the marketing team to align sales efforts with campaigns, promotions, and customer outreach strategies.

Customer Support:

User Assistance: Provide first-line support to customers, addressing inquiries, resolving technical issues, and guiding them through app features.

Onboarding: Assist new users in setting up and navigating the app for a seamless experience.

Issue Resolution: Document and escalate complex technical issues to the technical team, ensuring prompt resolution.

Feedback Collection: Gather user feedback to identify common challenges and relay suggestions for product improvements to the development team.

Knowledge Management: Maintain and update a knowledge base of FAQs, tutorials, and best practices.

Customer Engagement:

Proactive Follow-Ups: Regularly check in with customers to ensure satisfaction and resolve any outstanding concerns.

Educational Initiatives: Host webinars, training sessions, or workshops to help users maximize the app’s potential.

Advocacy: Collect testimonials, case studies, and success stories to support marketing and sales initiatives.

Reporting and Analysis:

Data Management: Maintain accurate records of sales activities, customer interactions, and support tickets in the CRM.

Performance Analysis: Analyze sales and support data to provide actionable insights and recommendations to the management team.

Continuous Improvement: Monitor market trends and competitor activities to refine sales and support strategies.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).

Experience:

Proven experience in sales, customer support, or a related role.
Familiarity with SaaS products, accounting tools, or bookkeeping software is a plus.

Skills:

Strong communication and interpersonal abilities.
Excellent problem-solving and troubleshooting skills.
Proficiency in CRM tools, ticketing systems, and office software (e.g., MS Office, Google Workspace).
Ability to explain technical concepts in simple, clear language.
Time management and multitasking skills.

Attitude: