Customer Retention Specialist

Axxon BPO

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

۲ دن پہلے شائع ہوئی 105 نے دیکھا Report Job

PKR. 50,000 - 100,000/Month

We are seeking a skilled Customer Retention Specialist to join our team. As a key member of our customer service department, you’ll focus on building lasting relationships with clients, ensuring customer satisfaction, and minimizing churn by addressing and resolving client concerns. This role is ideal for individuals with strong communication skills, a customer-centric approach, and the ability to engage clients effectively.

Key Responsibilities:

Identify and resolve customer issues to ensure satisfaction and retention.
Actively engage with clients to understand their needs and provide tailored solutions.
Implement retention strategies and follow up with at-risk clients.
Maintain accurate records of customer interactions and follow-up actions.
Collaborate with other departments to address and resolve escalated issues.

Qualifications:

Proven experience in customer service, sales, or client relations.
Excellent communication and interpersonal skills.
Ability to handle client concerns with empathy and professionalism.
Problem-solving skills and a proactive approach to client retention.

Benefits:

Competitive salary with performance-based incentives.
Opportunity for growth and career advancement.
Supportive and dynamic work environment.

Pay: Rs50,000.00 - Rs100,000.00 per month

مہارتیں

Listening to Customers Lead Generation Email Etiquette Fluent in English

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

35+ آسامیاں

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, راولپنڈی, پاکستان

جنس:

کوئی ترجیح نہیں

عمر:

15 - 35 سال

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

تجربہ:

غیر تجربہ کار - 2 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۱۱, ۲۰۲۴

تاریخِ اِشاعت:

نومبر ۱۱, ۲۰۲۴

Axxon BPO

بی پی او · 301-600 ملازمین - اسلام آباد, راولپنڈی

پیروی کریں

Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.