۲ گھنٹے پہلے شائع ہوئی 11 نے دیکھا Report Job
We are looking for a proactive and dedicated Customer Support Agent to join our team. The ideal candidate will not only handle customer queries and complaints but also excel in sales by identifying customer needs and suggesting the right products.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries on Facebook, Instagram, WhatsApp, and calls.
- Resolve customer complaints effectively and ensure satisfaction.
- Handle order-related queries, provide accurate product information, and manage follow-ups.
- Act as a sales representative by upselling and cross-selling products where appropriate.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Update customer records and complaints in our system.
- Collaborate with other team members to ensure consistent and high-quality customer experiences.
Requirements:
- Experience in customer support or sales (experience in eCommerce will be a plus).
- Strong communication skills in both English and Urdu (or the preferred languages of your customer base).
- Familiarity with handling inquiries on social media platforms and WhatsApp.
- Ability to handle difficult customers with patience and professionalism.
- A sales-oriented mindset with a proven ability to meet or exceed targets.
- Tech-savvy and comfortable using CRM tools or learning new software quickly.
What We Offer:
- Competitive salary based on experience.
- Opportunity to grow with a fast-expanding brand.
- Flexible working environment.
- On-the-job training to enhance your skills.
مہارتیں
نوکری کی تفصیلات
Al Karamat
Al Karamat is a clothing brand based in Pakistan.
آپ کو کس حوالے سے برتری حاصل ہے؟
ملتی جلتی نوکریاں
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
