یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Team Lead - Contact Center

Abacus Consulting

ستمبر ۰۳, ۲۰۲۴ شائع ہوئی 225 نے دیکھا

PKR. 60,000 - 70,000/Month

Job Description:

Establish effective coordination with team members to ensure engagement and alignment with team deliverables.
Collaborate closely with team members to maximize target achievement and optimize resource utilization.
Maintain qualitative and quantitative targets by adhering to defined protocols.
Handle escalations during calls to enhance the customer experience.
Ensure the completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.
Demonstrate the ability to manage pressure effectively.
Proven capability to take strategic initiatives.
Advanced proficiency in MS Excel and system management.

Experience and Qualifications:

A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required. Prior experience at a Jazz Call Center is highly preferred.
The minimum educational qualification is a Bachelor’s degree or higher.

Compensation & Benefits:

5-day workweek
Annual bonus
Yearly salary increment
Comprehensive health benefits (Outpatient, Inpatient, Maternity)
Provident Fund/EOBI

مہارتیں

Manage Client Relationships Team Coordination Team Motivation Team Learning Problem Analysis Client Relations Management Team Building

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

5 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

محکمہ:

Call Centre Operations

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Computer Science, IT, Commerce

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

ایک سال سے کم (Team Leadership)

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۰۴, ۲۰۲۴

تاریخِ اِشاعت:

ستمبر ۰۳, ۲۰۲۴

Abacus Consulting

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - لاہور

پیروی کریں

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p