جون ۱۰, ۲۰۲۴ شائع ہوئی 552 نے دیکھا
Key Responsibilities:
- Provide prompt and professional responses to customer inquiries via chat.
- Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
- Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
- Document customer interactions and update records in our CRM system.
- Collaborate with team members to improve customer service processes and outcomes.
- Stay updated on product changes and industry developments to provide informed support.
Qualifications:
- Proficiency in spoken English at B-2 and C-1 levels (Common European Framework of Reference for Languages).
- Minimum Intermediate Degree
- Excellent written communication skills with a focus on clarity and customer satisfaction.
- Previous experience in a customer support role, preferably in a chat support environment.
- Strong problem-solving skills and the ability to think quickly under pressure.
- High level of empathy and patience when dealing with customers.
- Ability to multitask and manage time effectively.
- Familiarity with CRM systems and chat support software is a plus
نوکری کی تفصیلات
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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