فروری ۲۱, ۲۰۲۲ شائع ہوئی 7 نے دیکھا
Its is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism.
You are people-orientated and adaptable, with outstanding problem-solving skills.
Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach
To succeed in this role you will have:
• Strong written and verbal communication skills
• Confidence on the phone
• Basic data entry knowledge
• Ability to multitask, prioritise and manage time effectively
• Ability to retain and recall important information
• Capacity to work independently and proactively
• High aptitude for following communication guidelines, procedures and policies
This role is customer-focused, and you will be part of the team providing day-to-day support across the following:
• Managing large amounts of incoming calls and email enquiries
• Answering detailed product and service questions
• Identifying and fulfilling customer needs to achieve satisfaction
• Handling complaints, providing appropriate solutions and alternatives
• Keeping records of customer interactions, processing customer accounts and filing documents
• Reading and learning scripts
• Compiling reports on overall customer satisfaction
مہارتیں
نوکری کی تفصیلات
3M & K Enterprises
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