Posted Jun 10, 2026 442 views
7 Eleven Job Bank is seeking a dedicated Call Operator to join our team in Multan. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing effective solutions in a timely manner. This role requires excellent communication skills, the ability to multitask, and strong problem-solving abilities. The Call Operator will manage a small team of two individuals, ensuring smooth call center operations and maintaining high-quality customer service standards.
The successful candidate must have completed at least an FA or BA education and possess a minimum of one year of experience in a similar role. This position demands proficiency in managing time effectively, handling multiple calls simultaneously, and maintaining professionalism during customer interactions. The role is based in Multan and offers an opportunity to grow within a supportive and dynamic work environment.
Responsibilities
- Handle incoming and outgoing calls professionally and promptly to ensure excellent customer service.
- Resolve customer queries and issues efficiently through clear and empathetic communication.
- Manage and prioritize multiple tasks and calls to maximize productivity and customer satisfaction.
- Supervise and support a team of two call operators, providing guidance and resolving any operational challenges.
- Maintain accurate records of calls, transactions, and customer interactions using company systems.
- Follow company protocols and procedures to ensure compliance and maintain service quality standards.
- Coordinate with other departments to address customer concerns that require cross-functional collaboration.
- Continuously monitor call performance metrics and implement improvements to enhance team efficiency.
- Provide training and development support for team members to improve their communication and problem-solving skills.
- Manage time effectively to meet daily work targets while maintaining a professional and positive attitude.
Skills
7 Eleven Job Bank
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