Posted Dec 27, 2023 410 views
4M Technologies is a dynamic and innovative company dedicated to delivering exceptional products/services and providing an outstanding customer experience. We're currently seeking a passionate and results-driven individual to join our team as a Customer Service/Sales Representative.
Position Overview:
As a Customer Service/Sales Representative, you will be the first point of contact for our customers. Your primary responsibilities will include handling inquiries, resolving issues, and providing information about our products/services. In addition, you'll actively engage in sales efforts to promote our offerings and drive revenue growth.
Responsibilities:
Respond promptly to customer inquiries via phone, email.
Provide accurate information about products/services and assist with product selection.
Resolve customer complaints, issues, and concerns in a professional and efficient manner.
Maintain a deep understanding of company products/services to effectively promote and upsell to customers.
Meet or exceed sales targets and goals through proactive sales techniques.
Collaborate with the sales team to identify and qualify leads, generating new sales opportunities.
Document customer interactions and transactions accurately in the CRM system
Continuously improve knowledge of products/services and industry trends
Excellent verbal and written communication skills
Active listening skills
Patience and the ability to remain calm in stressful situations.
Excellent interpersonal skills
Ability to accept criticism.
Sales and persuasive skills
Knowledge about handling CRM-related applications efficiently.
Requirements:
Previous experience in customer service and/or sales role preferred.
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-centric approach
Ability to multitask and work in a fast-paced environment
Proficiency in CRM software and MS Office Suite
Skills
Job Details
4M Technologies
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