Key Responsibilities:

Customer Engagement:

  • Make outbound calls to potential and existing customers to promote products or services.
  • Handle inbound sales inquiries and provide detailed information to prospective clients.

Sales Generation:

  • Understand customer needs and recommend appropriate products or services.
  • Achieve or exceed daily, weekly, and monthly sales targets.
  • Upsell or cross-sell additional products and services to maximize revenue.

Product Knowledge:

  • Maintain a deep understanding of the company’s offerings, pricing, and promotions.
  • Stay updated on industry trends and competitor offerings.

Lead Management:

  • Follow up on leads generated through marketing campaigns or other sources.
  • Maintain and update the customer database with accurate and timely information.

Customer Relationship Management:

  • Build and maintain strong relationships with clients to encourage repeat business.
  • Address customer concerns and provide solutions in a professional and timely manner.

Performance Tracking:

  • Track personal sales metrics and report progress to the team lead or manager.
  • Participate in performance reviews and implement feedback to improve sales techniques.

Team Collaboration:

  • Collaborate with team members to share best practices and strategies.
  • Participate in team meetings and training sessions to improve skills.

Performance Metrics:

  • Number of sales closed.
  • Revenue generated per call.
  • Conversion rate (calls to sales).
  • Customer retention and satisfaction rates.

Key Skills and Qualifications:

  • Experience: Proven experience in sales or a call center environment (preferred).
  • Communication: Excellent verbal and written communication skills.
  • Persuasion: Strong ability to influence and convince customers.
  • Customer Focus: A customer-first attitude and ability to handle objections effectively.
  • Goal-Oriented: Self-motivated and driven to achieve and exceed targets.
  • Technical Skills: Familiarity with CRM software and call center tools is a plus.
  • Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.

Job Details

Industry:
BPO
Total Positions:
9 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulberg 5, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Feb 09, 2025
Posting Date:
Jan 08, 2025

360 Go Trucking Pvt Ltd

BPO · 1-10 employees - Lahore

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