OPERATION Manager

At 3 Layers Tech, the Operation Manager plays a critical role in overseeing and optimizing the daily operations of the organization to ensure efficiency and high performance. This position requires a dynamic individual who can lead a team of 20 persons, facilitate process improvements, and manage projects that align with the companys strategic goals. The Operation Manager is accountable for driving operational excellence by implementing best practices in project planning, vendor management, and risk mitigation while monitoring key performance indicators to achieve business objectives. The ideal candidate possesses at least five years of relevant experience and demonstrates strong communication skills for effective collaboration across departments and with external stakeholders. This role demands a proactive leader who specializes in business process management and performance metrics to identify opportunities for improvement. The Operation Manager will also oversee vendor relationships and ensure that all projects are executed within risk management frameworks, maintaining consistent quality and timeliness in deliverables.
Responsibilities

Lead and manage a team of 20 personnel to ensure smooth execution of operations and project deliverables.
Develop and implement process improvement strategies to enhance operational efficiency and reduce costs.
Plan, organize, and oversee projects from inception through completion, ensuring alignment with company objectives.
Monitor and analyze performance metrics and key performance indicators (KPIs) to drive informed decision-making.
Coordinate vendor management activities, including contract negotiation, performance evaluation, and relationship building.
Conduct risk assessments proactively and implement risk mitigation plans to minimize operational disruptions.
Utilize business process management (BPM) techniques to document, analyze, and optimize workflows.
Communicate effectively with team members, senior management, and external partners to maintain alignment and transparency.
Track project timelines and budgets, ensuring adherence to scope and resource allocation.
Foster a culture of continuous improvement and operational excellence within the team.
Ensure compliance with company policies, industry standards, and regulatory requirements.
Manage resource planning and allocation to meet operational demands and project goals.
Provide training and development opportunities to enhance team capabilities and performance.
Identify and resolve operational issues promptly to maintain uninterrupted service delivery.
Support the development and implementation of strategic initiatives that promote business growth.