This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Sep 11, 2024 336 views
PKR. 60,000 - 80,000/Month
Key Responsibilities:
- Client Support: Respond to customer inquiries via email, chat, and social media channels, providing timely and accurate information about StackR's features and services.
- Problem Solving: Assist users with technical issues related to their accounts, including troubleshooting login issues, navigating the website, and understanding analytics features.
- Product Knowledge: Stay updated with the latest trends in the NFT space, particularly within the VeVe marketplace, to provide informed responses to customer queries.
- Customer Education: Guide customers on how to effectively use the platform, including setting up wallets, trading on the marketplace, tracking their NFT collections, and utilizing the analytics tools provided by StackR.
- Feedback Collection: Gather user feedback and report recurring issues to the development team to help improve the platform's functionality.
- Community Engagement: Participate in community forums and social media groups to engage with users, answer questions, and promote StackR's offerings.
Qualifications:
- Knowledge of Web3/NFTs: A basic understanding of Web3, NFTs, and digital collectibles is essential. Familiarity with VeVe and other NFT platforms is a plus.
- Customer Service Experience: Prior experience in a customer support role, preferably within a tech or e-commerce environment.
- Technical Aptitude: Ability to quickly learn and adapt to new software and digital platforms.
- Excellent Communication Skills: Strong written and verbal communication skills to effectively interact with customers.
- Problem-Solving Skills: Ability to think critically and solve customer issues efficiently.
- Motivation and Drive: A self-starter who is motivated to provide excellent customer service and eager to learn more about the digital collectibles space.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a cutting-edge industry with a rapidly growing platform.
- Flexible working hours.
- Professional growth opportunities within the company.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Oct 12, 2024
Posting Date:
Sep 11, 2024
2iQ Research GMBH
Banking/Financial Services · 11-50 employees - Lahore
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