Reservation Officer

12 Star Travel & Tours

Posted Nov 09, 2024 556 views Report Job

PKR. 40,000 - 50,000/Month

Responsibilities

1. GDS Proficiency:

Utilize Global Distribution Systems (e.g., Amadeus, Sabre, Galileo) to book, issue, and modify airline tickets.
Interpret and apply complex fare rules, ticketing procedures, and airline regulations.
Resolve GDS-related issues and errors efficiently.

2. Web Ticketing Expertise:

Manage and update online booking platforms and websites.
Process online bookings, payments, and cancellations.
Troubleshoot and resolve technical issues related to online ticketing.

3. Customer Service:

Deliver excellent customer service by responding to inquiries, resolving issues, and providing suitable solutions.
Assist customers with flight bookings, modifications, and cancellations.
Handle customer complaints professionally and ensure timely resolutions.

4. Administrative Tasks:

Maintain accurate records of bookings, ticket details, and customer interactions.
Generate reports on sales, revenue, and performance metrics.
Stay updated on industry trends, airline policies, and ticketing regulations.

Qualifications

Education: Bachelor’s degree preferred.
Certification: Relevant certifications in travel, tourism, or the aviation industry are advantageous.

Skills

Air Ticketing Knowledge GDS System Knowledge Amadeus GDS

Job Details

Job Channel:

Women Jobs

Industry:

Travel/Tourism/Transportation

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

Female

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

1 Year - 2 Years

Apply Before:

Dec 01, 2024

Posting Date:

Nov 09, 2024

12 Star Travel & Tours

Travel/Tourism/Transportation · 1-10 employees - Islamabad

At 12 Star (PVT) LTD, we’re all about making travel easy and memorable. Whether you’re booking a flight, applying for a visa, or planning a special trip, we’re here to help every step of the way. From personalized tours to dedicated Hajj, Umrah, and Ziyarat packages, our team is committed to creating smooth, hassle-free journeys that you can truly enjoy. Let us handle the details, so you can focus on the experience.