Responsibilities

1. GDS Proficiency:

  • Utilize Global Distribution Systems (e.g., Amadeus, Sabre, Galileo) to book, issue, and modify airline tickets.
  • Interpret and apply complex fare rules, ticketing procedures, and airline regulations.
  • Resolve GDS-related issues and errors efficiently.

2. Web Ticketing Expertise:

  • Manage and update online booking platforms and websites.
  • Process online bookings, payments, and cancellations.
  • Troubleshoot and resolve technical issues related to online ticketing.

3. Customer Service:

  • Deliver excellent customer service by responding to inquiries, resolving issues, and providing suitable solutions.
  • Assist customers with flight bookings, modifications, and cancellations.
  • Handle customer complaints professionally and ensure timely resolutions.

4. Administrative Tasks:

  • Maintain accurate records of bookings, ticket details, and customer interactions.
  • Generate reports on sales, revenue, and performance metrics.
  • Stay updated on industry trends, airline policies, and ticketing regulations.

Qualifications

  • Education: Bachelor’s degree preferred.
  • Certification: Relevant certifications in travel, tourism, or the aviation industry are advantageous.

Job Details

Job Channel:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
1 Year - 2 Years
Apply Before:
Dec 01, 2024
Posting Date:
Nov 09, 2024

12 Star Travel & Tours

Travel/Tourism/Transportation · 1-10 employees - Islamabad

At 12 Star (PVT) LTD, we’re all about making travel easy and memorable. Whether you’re booking a flight, applying for a visa, or planning a special trip, we’re here to help every step of the way. From personalized tours to dedicated Hajj, Umrah, and Ziyarat packages, our team is committed to creating smooth, hassle-free journeys that you can truly enjoy. Let us handle the details, so you can focus on the experience.

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