Customer Service Representative

1 Cabbi Unverified

Multiple Cities, Pakistan

Posted Oct 13, 2023 461 views

PKR. 70,000 - 80,000/Month

Job responsibilities include:

  • Answering Inbound calls.
  • Taking the airport and local taxi bookings.
  • Booking over the phone, email, or online and input data accurately into the software provided by the clients.
  • Providing a price quotation to the customers.
  • Responding to emails and live chat inquiries as required.
  • Deal with queries related to the company and bookings.
  • Create a positive brand image in front of the customers.
  • Respond to client inquiries promptly and professionally.
  • Liaise with clients, colleagues & drivers, and always work for the best interest of the company.
  • Dispatch and distribute jobs in time and according to the company's procedure.
  • Punctual, reliable, and responsible as per shift requirements.

Requirements for the job:

  • UK returnees would be preferred.
  • Fluent English speaking and writing skills required. (Preferably British English).
  • A minimum of 02 years Call Center experience.
  • People with previous experience of a Taxi Cab Campaign will be preferred.
  • Excellent skills in Customer Management.
  • Decent know-how of Taxi booking software. (Preferably iCabbi, Autocab).
  • Ability to multi-task and problem-solving approach.
  • Knows Taxi dispatching.
  • Shift timings are rotating, and you are expected to work on a ROTA.

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Nov 13, 2023
Posting Date:
Oct 13, 2023

1 Cabbi

Call Center · 11-50 employees - Islamabad, Rawalpindi

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